Q: What are iPodrefresh operating hours?
A: iPodrefresh is open 9-5 central standard time. (website)
Q: What are the best ways to contact iPodrefresh?
Q: How soon will I receive the shipping supplies to send my ipod to you for repairs?
A: within 2-3 business days
Q: Do you send me shipping supplies for the diagnostic service?
A: YES, we provide a box and bubble wrap.
Q: Is shipping free for "part only" orders?
A: Yes, anywhere in the 50 states.
Q: How do you ship?
A: USPS Priority with delivery confirmation
Q: Can I track my ipod?
A: Yes, all ipods will have a delivery confirmation number.
Q: Do you ship to APO adresses?
A: Yes
Q: How fast does the whole process take?
A: Between 5-7 days with priority mail
Q: Is your service work guaranteed?
A: Yes, 30 days on parts and 90 days labor, does not include accidental damages.
Q: What is your abandonment policy?
Q: Do the prices listed include the labor cost and part cost?
A: The price you see is for the cost of the part. We add the option for you to have it installed by one of our iPod repair technicians for an additional $10.00.
Q: How long does it take you to repair my ipod once it's received?
A: 24 hours.
Q: What is "diagnostic service" and how does it work?
A: We provide this service for $24.95. The service may be purchased if you are not sure of your ipod problem. For example: if your ipod skips music, or making clicking sounds etc. click here for more details
Q: Are the ipod parts you sell original apple parts?
A: Absolutely, unless otherwise indicated.
Q: Do I need to send anything other than my ipod in for repairs?
A: No.
Q: Are there any hidden fees?
A: Absolutely not!
Q: Do you provide support if I have a problem installing a part on my own?
A: Yes, if it is purchased from us.
|
