Battery Failure During The First Year

If you sent your device to us and we installed a battery and it has failed completely OR it fails to provide the advertised playtimes during the first year from the date of purchase, please follow these steps to obtain a brand new replacement battery:

1. Please contact us and let us know the exact nature of your problem. The more details that you can provide about what you are experiencing, the better. More often than not, perceived battery issues can be resolved with a few simple tips and/or pictures that we can provide to you via email or over the telephone. Please include your Order Number so that we can expedite our response.
2. If there truly appears to be an issue with your new battery and a replacement is warranted, we will need you to return the device to us so that we can investigate the issue. Please do NOT place a brand new order, but send the device back to us under the same Order Number that was used the first time around. You will be reimbursed for the inbound shipping leg from you to us (not to exceed $9) and you will not be charged for the outbound shipping leg from us back to you (UPS Ground or close equivalent [you may select a faster return shipping method for the difference in price]) only IF we find that our battery was indeed faulty. If we determine that your device requires additional repairs besides just a new battery, we will contact you to discuss repair options.

Note: Please let us know if any of your billing or shipping information has changed since your original order was placed.

Note: We reserve the right to charge you for all extra shipping expenses we incurred during this time if it turns out that our battery was not faulty.

Note: On the off-chance that you request more than one replacement battery during the ten year time frame, coverage does not start over with your replacement battery, but is tied to your original first date of purchase.