It’s really simple: Add your repair evaluation to the shopping cart and check out. The email you receive will have a link to a page on our site that explains how to package it up and where to ship it. Whether you decide to make your own shipping arrangements, or elect to have us email you a shipping label, we will contact you via email to let you know when your device arrives at our facility. Shortly afterwards, one of our trained technicians will evaluate your device, and contact you to discuss the necessary repairs. You are never obligated to proceed with any repairs until we discuss them with you. If you approve the work, we will charge the same credit card or debit card used at checkout (less the evaluation fee you already paid!), perform the repairs, test out the device, and ship it back to you, usually within two or three business days, if not faster. If you decline the repairs, we will package up your device and ship it back to you un-repaired. During checkout, the shipping method you select will be for that last leg of shipping from us back to you.
Here's a more detailed look at the process:
Step 1: Device is Damaged
You go to use your IPOD or IPHONE and it doesn’t turn on, or you have dropped it and it’s quite evident what’s happened. Or perhaps it’s something in between! No matter. Regardless of the issues plaguing your device, we have the expertise in-house to repair it quickly, or we can evaluate it to let you know what repairs are needed. We have been in business for almost five years now, and we are the experts in IPOD and IPHONE repairs!
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Step 2: Order is Placed
Place your order on our secure website, or give us a call during normal business hours and we can take your order. An order must be placed BEFORE you send your device to us. When entering your order, be sure to include a working phone number so that we can contact you to discuss your device after we receive it, and include very detailed notes about the issue(s) you are experiencing in the ‘Comments’ field.
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Milliamp LTD – (Order Number)
5890 De Zavala Road Suite 107
San Antonio, TX 78249
Instructions for how to package up your device and ship it safely can be found here. We receive up to 100 devices per day, so it is critical that a printout of your order confirmation be included inside, and the order number is written on the outside of your packaging. This helps us match up your device to our records. After your device is removed from its’ packaging, we test it out, make a note of any issues, and send an email to let you know that your device has been received.
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Step 4: Device Evaluated
After your device is received, it is evaluated by one of our technicians. Even if you are sending your device in for a specific, known repair (e.g. new battery, replace screen, etc.), our technicians will check everything they can on your device, and we will bring any findings to your attention. After we evaluate a device, we will send you an email to give us a call so that we can discuss the findings in detail.
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Step 5: Repairs Approved or Declined
If your device is sent in for an evaluation, or you have prepaid for a repair and we find another issue, we do not proceed with any repairs until we receive your authorization to do so. We also do not keep your entire credit card information on file, so at the time of authorization, your payment details will be collected. If you decline repairs, you may actually receive a credit, and your device will be carefully re-assembled and moved to our shipping department and be returned.
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Step 6: Card Charged
If your device is sent in for an evaluation, and you have approved repairs, your credit card or debit card will be charged right before we conduct the repairs that you authorized. It may take a day or two for the charge to appear on your statement.
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Step 7: Device Repaired
A qualified, trained technician who is familiar with your model will be conduct the necessary repairs on your device. Devices are prioritized based on the date the repairs are approved, and then by date received.
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Step 8: Device Tested
After your device has been repaired, it is moved into our Quality Control phase, where everything that can be checked on your device will be checked. If for some reason your device fails testing, it will be sent back to the technician who performed the repairs for another look. No one else puts as much emphasis on testing at this stage of the process as we do, and we want your repaired device to be returned to you in perfect working order.
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Step 9: Device Shipped
Once your device has passed all of our tests, it is carefully packaged up and sent back to the same shipping address you provided to us, via the method of shipping you are asked to select when you place your order. We strongly recommend using a shipping method like UPS or FedEx so that you will receive a tracking number via email and can follow the shipment.
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Please do not let the multiple steps above confuse or scare you! We work with customers from all over the planet, day in and day out, thousands and thousands of times each year, and we have the repair/evaluation process perfected. We are a legitimate, hard-working, honest company with only your best interests in mind, and we hope to see your order and device soon!
If your order was placed before 3pm CT, expect to see this email by 5PM CT that day. If your order was placed after 3pm CT, expect to see this email by 5pm CT the following business day.
Q: How do you ship? USPS, UPS, and FedEx. Shipping to you is chosen through our cart, but we recommend UPS shipping for returning your device to you as they provide insurance and reliable tracking for the lowest prices.
USPS First Class Mail: $3 (4 – 7 Business Days without Tracking)
USPS Priority Mail: $9 (2 – 3 Business Days without Tracking)
United Parcel Service (UPS)
UPS Ground: $9 (1 – 5 Business Days with Tracking [Best Value!)
UPS 3-Day Select: $13 (1 – 3 Business Days with Tracking)
UPS 2nd Day Air: $19 (1 – 2 Business Days with Tracking)
UPS Next Day Air Saver: $29 (Next Business Day with Tracking)
Federal Express (FedEx)
FedEx Express Saver: $19 (3 - 4 Business Days with Tracking)
FedEx 2-Day: $29 (1 – 2 Business Days with Tracking)
FedEx Overnight: $39 (Next Business Day with Tracking)
Saturday Delivery: $49 (Saturday Delivery with Tracking)
Choose this shipping method if you want your item or device delivered on a Saturday. Even if your order is ready and could be delivered on a Thursday or Friday, for example, we will hold your items and ship them on Friday so that they arrive exactly on Saturday. A tracking number will be provided so that you can follow this shipment, and we will select UPS or FedEx to make this delivery, depending on which one is the most appropriate for your area.
Limited-time Offer: Enter FREESHIP in coupon code field at checkout for FREE USPS First Class Mail shipping (on orders greater than $10), or apply that discount towards another shipping method that you prefer!
If you are planning to send us your device (using your own shipping method [Option 2] or a pre-paid return shipping label that we will email to you [Option 3 or 4], please find our shipping address below, as well as some simple instructions for packaging up your device so that it arrives at our location safely:
1. Backup (synchronize) your music and/or data on your device with your computer. In most cases, you will not lose any music and/or data during the battery replacement process or evaluation, but we recommend a backup just in case.
2. If possible, charge up your device fully.
3. If you are sending an iPhone or an iPod touch, either disable or provide us with your 4 digit passcode.
4. If you are sending us an iPhone 3G or 3GS, please remove the SIM card from your phone and do not send it with your package. If you are sending us a 1st Generation iPhone, we do recommend that you include your SIM card and leave your phone activated, as this greatly increases the number of functions we can test with your device when it is here.
5. We recommend that you carefully inspect your device before you package it up. Make a mental or written note (or pictures) of any scratches, dings, dents, smudges, nicks, cuts, and other damage that may or may not be evident. The more that you can prevent the device from sliding around inside the packaging during transit, the greater the chance it will arrive at our location without additional damage. Once the device arrives, we take great care to minimize scratches and other dings while the device moves from one stage to the other (including the final stage when we package up and send I all back to you), but it always helps if you have a good image of its’ overall condition before sending it in to us.
6. Slide the power switch to the ‘Off/Hold’ position and place a small piece of masking tape (don’t use Scotch or duct tape, which can mar the surface) over it to prevent the device from turning on during transport.
7. Remove all covers, cases, slips, ear buds, headphones, etc. from your device and place your iPod or iPhone only into an anti-static bag (preferably) or a sandwich bag and seal shut to protect the device from any moisture or water damage.
8. Please take the time to package up your device so that it arrives safely. Do not place it in regular mailing envelope or it will break free (and it is not pretty). Surround your iPod or iPhone with several layers of foam or bubble-wrap (no shipping peanuts, please!) and enclose in a sturdy (200-pound test is strongly recommended) cardboard box. Please do not place your device in a soft-sided envelope or mailer or your device will arrive damaged!
9. Enclose a print-out of the Order Confirmation that was emailed to you after checkout inside the box and seal with shipping tape. If you want to receive your old battery back after a battery replacement has been completed, please let us know on this sheet of paper. By default, we will properly dispose of your old battery unless you indicate that you want it sent back with your device.
10. If you have the time, we’d greatly appreciate an email to service@milliamp.com letting us know (1) when you shipped your device, (2) what carrier (e.g. USPS, FedEx, UPS, DHL, etc.) you used and (3) if applicable, the inbound tracking number of your shipment.
11. Place a shipping label on your package and send to:
Milliamp LTD – XXXXX (where ‘XXXXX’ is your order number)
5890 De Zavala Road Suite 107
San Antonio, TX 78249
800-809-8133 (Toll-Free)
210-568-7473 (Local and International)
Note 1: Please use our official company name, Milliamp LTD, on the shipping label – we don’t want anyone else to know that there is a valuable iPod or iPhone inside the box!
Note 2: Please do not ship your iPod or iPhone in the original box that it came in. We hardly ever use the same box that your device arrives in for the return leg, so please keep this in mind when you choose your packaging.
Note 3: If you select Option 3 or 4 and want to have us email you a return shipping label, please be aware that (1) it may take up to 24 hours for this return shipping label to be emailed to you after your order is placed, and (2) you must open and print out your return shipping label within ten days after you receive it, or the label will no longer be active.
Once your package arrives in our shop you will receive an email from us letting you know that your device has been checked into our system and added to the queue to be evaluated by our techs. You can expect this email by the close of business on the same day the shipping service shows your package as delivered, we receive a large number of packages and as soon as yours has been opened and checked in you will hear from us.
The sooner you ship us your device, the sooner we can perform the requested service and get you jamming again! We typically can work with your device within a few days after it is received and then contact you with an update immediately afterwards. We will ship it back to you on the next business day after it passes rigorous testing using the shipping method that you selected during check-out.
If you are sending us a device, and also ordered a kit or other accessories, these additional items will ship back along with your device, unless you request otherwise.
Milliamp LTD will make at least two attempts to contact you by email or telephone if we have not received guidance from you on how you wish to proceed with any needed repairs. Devices that are left at our facility for more than 90 days from the day they were received will be automatically recycled, and they will not be sent back to you.
No need to waste money and choose ‘First Delivery’ when sending us your device so that your package arrives at the crack of dawn. This approach does not get a device checked into our shop much faster than any other package that arrives on that same day because, in the event that we are not yet open when the carrier makes that early morning delivery attempt, they will re-deliver your item along with the group of other packages that are sent to us on a daily basis.
If you have any questions about the status of your device, please contact us at 1-800-809-8133 or send an email to service@milliamp.com.
If the link to your UPS label doesn't work, look for %3d near the end of the url and replace it with an equal sign =.
Milliamp will make several attempts to contact you by email and phone if we're waiting to hear back from you about repair. If we do not receive any contact from you for 90 days upon receiving your device, your iPod will be considered abandoned, and will be disposed of.
Yes, unless you're ordering a battery, in which case you'll have the option to order the battery to be sent to you, or to send the device to us for installation for a reasonable fee.
Typical repair time is 1 - 5 days. We pride ourselves in keeping you updated during every step of the process, but feel free to send us an email or give us a call anytime during business hours (1-800-260-6896) for a status.
If you're not sure what what's wrong with your device and would like for us to give you a quote for repair, order this service. Our repair quote includes the price of evaluation. For example, if the amount needed to repair your device is $60, and you paid $20 for the diagnostic service, we'll quote you an additional $40 for repair.
Please give us a call at 1-800-809-8133 to let us know you approve the repair, and also have a valid credit card number ready to be charged for repair.
Please do not include any chargers, accessories, or boxes that you would like to be returned to you. If you do happen to include these things, we'll do our best to get them back to you, but reserve the right to dispose of these items. If you're sending a device that requires a code to unlock it, please provide this number with your device so that we may do extensive testing.
We suggest that you carefully check over your device before you package it. Make a note (or pictures) of any cuts, nicks, smudges, dents, dings, scratches, or damage that may or may not be obvious. The more that you can keep the device from shifting around inside the packaging during transit, the greater the chance it will show up here without additional damage. Once the device is in our hands, we take great care to prevent scratches and other damage while the device moves from one stage to the next (including the final step when we package up and send it back to you), but it always helps if you have a good picture of its’ overall condition before sending it to us.
